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The ICT DR Services Model or Framework - showing the foundation layer to define supporting infrastructure from which services are derived, such as policies, processes, programme, performance measurement, people and products.


Describes the purpose of this standard, assumptions made when using this standard and what is excluded. Introduces subsequent clauses and explains their interpretation.

Defines terms used within the standard to establish a common understanding by the readers.
General Guidelines
Basic guidelines for the ICT DR services provision:
Environmental stability
Asset management
Proximity of services
Subscription (contention) ratio for shared services
Third party vendor management
Outsourcing arrangements
Privacy and confidentiality
Activation of subscribed services

Disaster Recovery Facilities
Specific guidelines for the ICT DR services provision to provide a secure physical operating environment to facilitate recovery:
Physical access control
Physical facilities and security
Environmental controls
Power supply
Cable management
Fire protection
Location of recovery site
Emergency operations centre
Restricted facilities
Physical facilities and equipment lifecycle
Non recovery amenities
Training and education

Recovery Services Capability
Specific guidelines for the ICT DR services provision to develop service delivery capability supporting recovery. Besides qualified staffing, other minimum capabilities include capacity to support simultaneous invocation of disasters:
Logical access controls
Equipment and operation readiness
Simultaneous recovery support
Levels of service
Types of service
Client testing
Changes in capability
Emergency response plan
Disaster recovery training and education

Guidelines for Selection of Recovery Sites
Provides guidelines on the factors to consider when selecting recovery sites, such as:
Skilled manpower and support
Critical mass of vendors and suppliers
Local service providers’ track records
Proactive local support
Additional Guidelines for the Professional ICT DR Service Provider
Additional guidelines for professional service providers in the provision of ICT DR services.
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