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| ISO 27000 |
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| Introduction The ICT DR Services Model or Framework - showing the foundation layer to define supporting infrastructure from which services are derived, such as policies, processes, programme, performance measurement, people and products. Scope Describes the purpose of this standard, assumptions made when using this standard and what is excluded. Introduces subsequent clauses and explains their interpretation. Definitions Defines terms used within the standard to establish a common understanding by the readers. General Guidelines Basic guidelines for the ICT DR services provision: Environmental stability Asset management Proximity of services Subscription (contention) ratio for shared services Third party vendor management Outsourcing arrangements Privacy and confidentiality Activation of subscribed services Disaster Recovery Facilities Specific guidelines for the ICT DR services provision to provide a secure physical operating environment to facilitate recovery: Physical access control Physical facilities and security Environmental controls Telecommunications Power supply Cable management Fire protection Location of recovery site Emergency operations centre Restricted facilities Physical facilities and equipment lifecycle Non recovery amenities Testing Training and education Recovery Services Capability Specific guidelines for the ICT DR services provision to develop service delivery capability supporting recovery. Besides qualified staffing, other minimum capabilities include capacity to support simultaneous invocation of disasters: Expertise Logical access controls Equipment and operation readiness Simultaneous recovery support Levels of service Types of service Client testing Changes in capability Emergency response plan Self-assessment Disaster recovery training and education Guidelines for Selection of Recovery Sites Provides guidelines on the factors to consider when selecting recovery sites, such as: Infrastructure Skilled manpower and support Critical mass of vendors and suppliers Local service providers’ track records Proactive local support Additional Guidelines for the Professional ICT DR Service Provider Additional guidelines for professional service providers in the provision of ICT DR services. |
