Introduction

The ICT DR Services Model or Framework - showing the foundation layer to define supporting infrastructure from which services are derived, such as policies, processes, programme, performance measurement, people and products.

Scope

Describes the purpose of this standard, assumptions made when using this standard and what is excluded. Introduces subsequent clauses and explains their interpretation.

Definitions

Defines terms used within the standard to establish a common understanding by the readers.

General Guidelines

Basic guidelines for the ICT DR services provision:

• Environmental stability

• Asset management

• Proximity of services

• Subscription (contention) ratio for shared services

• Third party vendor management

• Outsourcing arrangements

• Privacy and confidentiality

• Activation of subscribed services

Disaster Recovery Facilities

Specific guidelines for the ICT DR services provision to provide a secure physical operating environment to facilitate recovery:

• Physical access control

• Physical facilities and security

• Environmental controls

• Telecommunications

• Power supply

• Cable management

• Fire protection

• Location of recovery site

• Emergency operations centre

• Restricted facilities

• Physical facilities and equipment lifecycle

• Non recovery amenities

• Testing

• Training and education

Recovery Services Capability

Specific guidelines for the ICT DR services provision to develop service delivery capability supporting recovery. Besides qualified staffing, other minimum capabilities include capacity to support simultaneous invocation of disasters:

• Expertise

• Logical access controls

• Equipment and operation readiness

• Simultaneous recovery support

• Levels of service

• Types of service

• Client testing

• Changes in capability

• Emergency response plan

• Self-assessment

• Disaster recovery training and education

Guidelines for Selection of Recovery Sites

Provides guidelines on the factors to consider when selecting recovery sites, such as:

• Infrastructure

• Skilled manpower and support

• Critical mass of vendors and suppliers

• Local service providers’ track records

• Proactive local support

 Additional Guidelines for the Professional ICT DR Service Provider

Additional guidelines for professional service providers in the provision of ICT DR services.